Leading Outsourced Customer Experience Provider Scales On-Demand Staffing Program with Gig Wage

The US’s #1 fastest-growing BPO provider has been at the forefront of delivering top-notch remote customer interactions for businesses since 2016.

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‍Operating on a national scale, they excel in ensuring clients benefit from high-quality services, eliminating the intricacies of in-house support systems.

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As this company expanded its services to larger and larger clients across industries, they faced challenges in managing their vast, rapidly growing pool of remote CX talent.

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‍Key challenges included:
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• Their legacy payroll vendor lacked innovation for their gig economy strategy.
• Ensuring automated, accurate on-demand worker payouts.
• No capabilities in addressing gig payment-related queries and concerns from their tens of thousands of independent contractors.
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Their mission was clear: Find a robust, cost-effective solution that would streamline the 1099 payment process, enhance contractor satisfaction, reduce administrative burdens, and provide deeper insights into their talent operations.

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The gig-centric partner for innovative CX enterprises
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To tackle these challenges, the company rolled out a 1099 payroll program, specifically crafted for their on-demand workforces.

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The benefits realized included:

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• Comprehensive automation for 1099 payroll processes, ensuring prompt and accurate contractor compensation.
• A streamlined 1099 onboarding system inclusive of W9 collection, TIN Verification, and secure banking connection.
• Customized payroll schedule, maintaining consistent operational cadence – including instant payouts to debit cards.
• US-based support for the businesses HR admins and pool of independent talent, ensuring quick resolutions to issues via chat and email, with additional phone support for unique cases.
• A flexible infrastructure ready to scale as per the company's evolving needs and access to a premium network of select partner offerings such as wellness and tax filing solutions.

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The collaboration resulted in operational brilliance. The company drastically reduced time spent on 1099 payment processes, redirecting resources to core business objectives. The system's accuracy ensured a drastic reduction in payment discrepancies.
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Furthermore, by emphasizing contractor relations, they achieved quicker support response times. This led to a notable increase in contractor satisfaction, reinforcing their commitment to the firm.
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The adaptability of the platform stood out, seamlessly accommodating the company's swift growth, ensuring operational efficiency remained uncompromised.

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"This led to a notable increase in contractor satisfaction, reinforcing their commitment to the firm."

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In their ongoing growth trajectory, the firm maintains a large remote workforce, continuously refining operational dynamics and helpijg their clients succeed in a volatile labor market.

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Partnering with Gig Wage – the premium 1099 solution – has solidified their position as a leading customer support provider in the industry.

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Seeking a revolutionized contractor payment experience?

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Dive into our advanced 1099 offerings and supercharge your contractor payment processes. Meet with an expert today->